Support

Email support

OLED Control support can help with LG OLED connection, install, billing, and advanced setting questions. Contact us at support@oledcontrol.xyz.

How to get help

Send a short description of the issue, what you expected to happen, and what happened instead. If you want to troubleshoot first, the wiki links below cover the most common problems.

Troubleshooting guides

Downloads and setup

Installing on macOS? Use the current Mac download page and then follow the setup guide before sending a support message.

Quick fixes for common problems

Most support messages are about one of these problems. Try the fix first; it often solves the problem in a few minutes.

The app does not find my TV.
Check that your device and the TV are on the same network, not a guest network. Allow local network access for OLED Control in the settings of your device. If the TV still does not appear, enter its IP address, which you find in the network settings of the TV. Connection guide
The TV does not accept the connection.
Look at the TV screen when you connect. The TV shows a pairing prompt that you must accept with the TV remote. If you rejected it once, connect again and accept the new prompt. Installation and first setup
The app closes or stops responding.
Update the app to the latest version, then close it fully and open it again. If the problem continues, send us the app version, your device and the steps that cause the crash. App crash guide
My plan does not show in the app.
Sign in with the same Apple or Google account that you used for the purchase. A plan bought on this website appears on your account page. For a plan bought in the App Store or on Google Play, use Restore Purchases in the app on a device of that store, then sign in with the same account on your other devices. If you no longer have such a device, contact us. Your account
The app does not turn on my TV.
The app can wake a saved TV only when the TV allows power-on over the network. Turn on that option in the TV settings; its name depends on the model and the webOS version. Some TVs cannot wake from deep standby, so turn the TV on with its remote once and connect again. Local network control guide
I want to cancel or change my plan.
A plan bought on this website is managed in Manage Billing on your account page. A plan bought in the App Store or on Google Play is managed in the subscription settings of that store. A Weekly plan from this website can be upgraded to Lifetime on the pricing page. Pricing
A setting is missing for my TV.
Available settings depend on the TV model, the model year and the webOS version. Check the compatibility guide for your model before you contact us. Supported models

Include this in your message

  • App version
  • Platform you are using: iPhone, iPad, Mac, Android, or Windows
  • TV model and firmware version if available
  • Whether the issue is connection, install, billing, or a specific advanced setting